Privacy Policy

SerenioMind is an AI-powered mental wellness companion app designed to support self-reflection and emotional well-being.

• App name: SerenioMind
• Contact email: mehedimahbub706@gmail.com

We may collect the following types of information:

• Account information: name or profile details you provide when creating an account.
• Authentication data: email address and sign-in information (e.g., when using Google sign-in).
• User content: text messages, journal entries, or reflections you submit in the App.
• Voice/audio input: only when you actively use voice features. Audio is processed to provide the requested feature.
• Usage data: how you interact with the App, such as features used and session activity, to improve our service.
• Diagnostic data: device information, crash logs, and performance data to keep the App stable and reliable.
• Payment data: if you subscribe to paid features, payment is processed by third-party payment providers. We do not store your full payment card details.

• To provide and operate core App features.
• To personalize your wellness experience.
• To process AI responses to your messages or voice input.
• To improve performance, fix bugs, and develop new features.
• To manage subscriptions and payments where applicable.
• To communicate with you about service updates or support requests.

Voice features are only active when you tap the microphone in the App. When you record audio:

• The audio is sent securely (HTTPS) to our backend and to a third-party speech-to-text provider for transcription.
• Once the transcription is returned, the original audio file is deleted from our servers and is not retained.
• The resulting text may be saved as part of your chat history so you can review past conversations.
• We do not use your voice recordings to train AI models.

We share the minimum data necessary with the following providers. They act as data processors and are required to protect your information:

• Authentication: Google Sign-In (Google LLC) for account login.
• AI processing: Large-language-model and speech-to-text providers (e.g., OpenAI) to generate responses and transcribe voice input.
• Hosting & backend: Cloud hosting and database providers used to operate the App.
• Media delivery: Cloudinary, used to deliver generated audio responses.
• Analytics & crash reporting: Tools used to monitor stability and improve the App.
• Payments: Third-party processors (such as Google Play Billing or Stripe) handle subscription payments. We do not store your full card details.

We do not sell your personal data and do not share it with third parties for advertising purposes.

Your information may be processed and stored on servers located outside your country of residence. Where required (e.g., for users in the EU/EEA or UK), we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.

If you are in the EU/EEA or UK, we process your personal data on the following legal bases:

• Performance of a contract — to provide the features you request (chat, voice replies, account).
• Consent — for optional features such as microphone access and analytics. You can withdraw consent at any time.
• Legitimate interests — to keep the App secure, prevent abuse, and improve performance.
• Legal obligation — to comply with applicable laws.

We use reasonable technical and organizational measures to protect your data, including encryption in transit (HTTPS), access controls, and secure cloud infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your data only for as long as needed to provide the service and comply with legal obligations. You can request deletion of your account and associated data at any time.

How to delete your account and data:

• In the app: open Profile → Settings → Delete Account and confirm. This permanently deletes your account, chat history, and associated personal data.
• From our website: visit sereniomind.com/delete-account and submit the deletion request form.
• By email: send a deletion request from the email address associated with your account to mehedimahbub706@gmail.com.

We process deletion requests within 30 days. Some information may be retained for a limited time where required by law (e.g., billing records) or in anonymized form for analytics.

Depending on your region, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent or object to certain processing.
• Export a copy of your data.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at mehedimahbub706@gmail.com.

SerenioMind is not intended for children under 13 (or the equivalent minimum age in your region). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it.

SerenioMind provides wellness and self-reflection support only. It is not a medical device and does not provide medical diagnosis, treatment, therapy, or emergency services.

The App is not a replacement for professional medical advice, diagnosis, therapy, or emergency support. If you are in crisis, experiencing a medical emergency, or in danger, please contact your local emergency services or a qualified healthcare professional immediately.

The data practices described in this Privacy Policy are aligned with the disclosures we make in the Google Play Data Safety section of our store listing. If you notice any discrepancy, please contact us and we will review and correct it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Material changes will be communicated through the App or by email. Continued use of the App after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or your data, contact us at mehedimahbub706@gmail.com.